Refund & Return Policy

Return:
For software download: You can request a return for any purchase on Prordeal and it doesn't matter what is the reason. It's possible that you made the purchase by mistake; you may haven't read the product description correctly; a license does not work; cannot install software; is not suitable for the operating system or an error during installation, .v.v .As long as within 30 days of purchase.
For other products: You can return or exchange the item with 30 days while the most original bill of you, or form and packing slip back if goods are purchased online. If within 30 days delivery, damaged items from the manufacturer or the transport, or not satisfied with the product (size mismatch, ...)  free return fee. If more than 30 days delivery, we will charge a 15% restock according to the original bill. Your merchandise must be in new, unused condition and include the original packaging, tags and/or instructions.

Refund: Once you meet the Return Policy requirements, we will refund within 48 hours from the time the Return processing is completed.

How to request / receive a refund?
You can request a refund by contact Prordeal Online Support or send an email to info@prordeal.com.
You will be issued a full refund of your purchase within forty-eight hours of approval. Your money will be get back to your account which you were using it to pay.

Where Refunds Apply?
The Prordeal refund offer, within 30 days of purchase, applies to products that are purchased on Prordeal. Here is an overview of how refunds work with other types of purchases. Refunds on Prordeal Hot Deals
Any Hot Deal product purchased on Prordeal is refundable within 30 days of purchase if they are unused in Prordeal inventory.

Refund on Bundles
You can receive a full refund for any bundle purchased on Prordeal, so long as none of the items in the bundle are used.  Purchases Made Outside of Prordeal Prordeal cannot provide refunds for purchases made outside of Prordeal. (for example, Redeem codes purchased from third parties).

Refunds on Gifts
We are unable to offer refunds for gifts after they have been redeemed by the recipient.

About Replacement
Prordeal do not provide replacement If you bought a wrong product, you can request a refund instead and make another purchase.

Shipping Fees:
All of our products no shipping fees, so there is no shipping fees involved when we make a refund.

Abuse
Refunds are designed to remove the risk from purchasing titles on Prordeal—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.